Excerpt from Forbes, August 7, 2018
“Mesrobian’s tech experience, particularly from Expedia, which has a lightning response to all inquiries regarding their services, is what retail needs to harness: quick response in all aspects—customer facing, as well as the operational piece, such as [product] sourcing and delivery,” she told me.
And while it might seem counterintuitive, Hughes says Mesrobian’s hospitality and grocery retail background is a plus for Nordstrom.
“The traditional retailers have been late to the accelerating technology platforms; they haven’t made the investment,” she said. “Even though the food retailers are managing a lower-margin business, they have been doing a better job, particularly Tesco, which rivals Walmart.”
Article by Barbara Thau